Privacy Policy
Who we are
Ecoflow is a brand owned by TT Oils Ltd. Our website address is: https://ttoils.co.uk.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.
You may control or disable cookies through your browser settings. Additional information may be provided in our Cookie Policy
Information we collect
We may collect and process the following personal information: Name, Company name, Email address, Telephone number, Billing or delivery address (where applicable), Information submitted through our contact forms, Details contained in enquiries or correspondence, Website usage information, including IP address, browser type, device information, and pages visited
Contact Forms
When you submit an enquiry through our website contact form, we collect the information you provide to respond to your enquiry, provide quotations, process requests, and deliver customer support.
Form submissions may be securely stored within our website systems and email providers for customer service, record-keeping, and business administration purposes.
We will only use the information provided for the purposes related to your enquiry unless you have separately consented to receive marketing communications.
How We Use Your Information
We may use your personal information to: Respond to enquiries and requests, provide quotations and product information, process orders and deliveries, manage customer relationships, improve our website and services, comply with legal and regulatory obligations, send marketing communications where consent has been provided.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including website hosting providers, IT and technical support providers, delivery and logistics companies, professional advisers, and regulatory or legal authorities where required by law. All third parties are required to process personal information securely and in accordance with applicable data protection legislation.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, meet legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing
We process personal information under one or more lawful bases as permitted by UK GDPR. This may include your consent, where you have agreed to receive communications from us; the performance of a contract where processing is necessary to fulfil an order or provide requested services; our legitimate business interests in operating and improving our business and website; and compliance with legal or regulatory obligations.
Analytics and Website Usage
We may use analytics tools to help us understand how visitors use our website and improve its performance. These tools may collect information such as IP addresses, browser type, device information, pages visited, and time spent on the website. This information is generally aggregated and used for statistical and website improvement purposes and does not typically identify individual users.
Your Rights
Under UK GDPR, you have several rights regarding your personal information. These include the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, restrict or object to certain types of processing, request a copy of your information in a portable format, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details provided below.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact TTOils Ltd or Ecoflow Solutions using the contact details provided on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Any updates will be published on this page, and the revised version will become effective immediately upon posting.
